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  PROFESSIONAL SYSTEMS SOLUTIONS
Build strong
customer
relationships

CRM Service Offerings

Customer Relationship Management (CRM) solutions for your business, from Peripheral Vision

Your customers are your most valuable assets. It is therefore essential that you have a properly planned and implemented Customer Relationship Management (CRM) solution for your business.

Whether you need guidance developing the strategy, or assistance implementing a CRM/eCRM software package, Peripheral Vision's CRM Consulting Practice can help. Our experienced professionals can help you attain a complete, affordable solution that's right for your business.

Peripheral Vision offers a wide range of focused business and technology services, including:

CRM Business Planning

  • CRM Strategy Development
  • Business Process Review
  • Review of existing systems usage and recommendations for achieving improved effectiveness.

Cross-departmental CRM Business Functionality

  • Sales Force Automation and Integration
  • Customer / Prospect Profiling and Tracking
  • Marketing and Campaign Management
  • Results Tracking, Analysis, and Feedback
  • Contact Management
  • Dynamic Scripting
  • Account Management
  • Opportunity Management
  • Customer Service Management and Incident Tracking
  • Web-Site Integration for eCommerce and Self Service

CRM Software Implementation

Our broad background implementing many different CRM/eCRM packages enables us to provide the following services regardless of the package you are implementing.

  • Requirements Definition
  • Phased Implementation Definition
  • Project Management
  • Systems Design
  • Work Flow Analysis and Design
  • Custom Development and Enhancement of Existing Systems
  • ERP and Accounting Systems Integration